UPDATE (24/09/2020): USB troubleshooter is no longer available from Microsoft.

We all use USB or flash drives with Windows, as they’re very much convenient to carry data. Additionally, they’re light weight, affordable, easy to use and available in plenty, hence used massively. Earlier, we’ve seen what to do, if Windows stop recognizing your USB devices, in the following article:

FIX : Unknown USB Device (Device Descriptor Request Failed) In Windows 10

Apart from this, there are many others issues with USB drives which you may came around. To deal with these unknown issues, you can use Microsoft‘s official Windows USB troubleshooter. Windows USB troubleshooter has been specially designed to take care of USB related problems, which generally users may experience. So if you’ve a problem with USB drive, you must give it a try.

Here’s how do you download and use Windows USB troubleshooter in Windows 10.

Fix Flash Drive Problems With USB Troubleshooter On Windows 10

1. Firstly, download Windows USB troubleshooter for Windows 10 using this link.

2. Once you downloaded WinUSB.diagcab using above mentioned link, run the cabinet file and you’ll see below shown screen. Click Advanced and then check Apply repairs automatically. Hit Next.

Fix Flash Drive Problems With USB Troubleshooter On Windows 10

3. Then you’ll see troubleshooter is verifying the problems. No user input required at this stage.

Fix Flash Drive Problems With USB Troubleshooter On Windows 10

4. Now you’ll be asked to select the USB device to eject. Choose carefully if you’ve multiple USB devices loaded into the system and click Next.

Fix Flash Drive Problems With USB Troubleshooter On Windows 10

5. Its time the troubleshooter will fix the issues, it already found. Again, no user action required here.

Fix Flash Drive Problems With USB Troubleshooter On Windows 10

Finally, you’ll be able to spot what things were detected as an issue and whether is it fixed or not. In our case, troubleshooter found one issue with the USB device and fixed it.

Fix Flash Drive Problems With USB Troubleshooter On Windows 10

After having done, click Close to exit USB troubleshooting wizard.

So this is how you can fix issues with USB drives using the troubleshooter. Hope you find it useful!

Read this post, if you get ‘The USB Controller is in a failed state or is not currently installed‘ error with Windows USB troubleshooter.

8 Comments

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  • Terry Jefferies

    I have this issue but it is intermittent. The warning shows and in the device manager shows at same time. I right click it and it disappears. Thinking that I have fixed it it then reappears. So I tried ignoring it and it is constantly showing back up, but not in the way you think. Every 2-3 seconds it does this (appear then disappear) After a couple of hours it stops then comes right back. I have not put anything into my usb drives for over 2 months. I did however do the steps indicated all around the web and it is still as though nothing works. This has been going on for 2 days now. The only thing I have not done is to physically try moving my USB connection on my motherboard. Hope I have given you enough information to help. Thanks

  • Kapil Arya

    ^^ Hope the troubleshooter have helped you in this regards 😊

  • S. Nelson

    Sadly this does not resolve the issue. I am still unable to mount various usb devices since
    installing the creators update.

  • Ulises Gutierrez

    previously I had Unknow USB device (Link in compliance Mode)
    Now I got The same plus USB mass storage device with alert.

  • ecol lee

    cant really solve my problem

  • Avichal Jha

    The link to the troubleshooter is no longer functional.

  • Kapil Arya

    ^^ Thanks Avichal for pointing this! It seems the troubleshooter is no longer available from Microsoft. Added note to the article.

  • Lonnie

    This did not solve my problem. It seems to be more in the antivirus software than anything else. I get the “Unknown USB device” on ANY Ipod / Ipad I plug in, but everything else works. This is a desktop, the Ipods and Ipad works great on my laptop. I guess my Windows 10 desktop divorced my Apple stuff!

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